Privacy
Policy

SUPPLIES is operated by NATIONAL BUILDING SUPPLIES LIMITED. The website provides information about our range of paints, coatings, painting tools and accessories, together with online product ordering and customer contact options.

Depending on how you use the website, we may handle information needed to respond to enquiries, process product orders, arrange delivery and maintain normal website operations.

• Name and contact details provided when you contact us or place an order.
• Delivery and order information required to prepare and fulfil a purchase.
• Product selections, order details and related customer communications.
• Technical information such as browser type, device information and basic website activity.
• Information you voluntarily provide through forms, email or other website contact methods.

Information may be used to operate the website, respond to customer enquiries, process and manage orders, communicate about purchases, arrange delivery and maintain accurate business records.

• To respond to questions or requests submitted through the website.
• To process and manage product orders.
• To provide order and delivery-related communications.
• To maintain appropriate records of transactions and customer communications.
• To maintain, improve and monitor normal website functionality.
• To meet applicable business, accounting and legal record-keeping requirements.

When you place an order or contact us about a product, information supplied by you may be used to identify the order, respond to your request and provide the products or information requested.

Order information should be retained only for as long as reasonably required for order administration, customer support, accounting, business records and applicable legal requirements.

Our website may use basic technical information to support page delivery, security, functionality and general website performance. This can include browser information, device information, approximate access time and basic interaction information.

Where optional website technologies are used, information will be handled according to the relevant settings and notices presented on the website.

We do not use customer information for unrelated purposes. Information may be shared with appropriate service providers where this is reasonably necessary to operate the website, process an order, arrange delivery, maintain technical systems or meet applicable business requirements.

• Order fulfilment and delivery arrangements.
• Website hosting and technical maintenance.
• Routine business administration and record keeping.
• Professional or regulatory support where reasonably required.

Information will not be provided to unrelated third parties simply for their own independent use.

We keep information only for as long as it is reasonably required for the purpose for which it was collected, including order administration, customer support, accounting, business records and applicable legal requirements.

Routine enquiry information may normally be removed within 30 days after the matter has been resolved unless a longer period is reasonably required.

Order and customer support information may normally be reviewed for removal within 90 days after the relevant order or support matter has been completed, subject to records that need to be retained for longer.

Financial and transaction records may be retained for the period required by applicable UK record-keeping rules.

You may contact us to ask what customer information we hold about you, request correction of inaccurate information, or ask about deletion where there is no continuing reason for us to retain it.

• You may ask us to correct information that is inaccurate or incomplete.
• You may ask us about information held in connection with an order or enquiry.
• You may request deletion where the information is no longer required and no applicable retention requirement applies.
• You may contact us if you believe information has been handled incorrectly.

Requests will normally be reviewed and answered within 30 days. Where a request requires additional clarification or a longer review period, we will provide an appropriate response.

We use reasonable administrative and technical measures designed to protect information handled through the website and our normal business operations.

Access to customer and order information is limited according to business requirements. Information is reviewed and managed as part of normal website and business administration.

No website or electronic transmission can be described as completely free from technical risk. We therefore encourage customers to provide only information that is reasonably necessary for an order or enquiry.

This Privacy Policy is effective immediately. We may update this policy when our website, products, ordering arrangements, business processes or applicable requirements change.

Where a material update is made, the revised version will be published on this page. Previous versions may be retained for up to 12 months where reasonably necessary for business records and policy administration.

If you have a question about this Privacy Policy or information handled through the SUPPLIES website, please contact NATIONAL BUILDING SUPPLIES LIMITED using the details below.