Express
Shipping Policy

Standard delivery is free for eligible orders placed through the SUPPLIES website. There is no separate standard delivery charge added to the order for this service.

The delivery service used may vary depending on the size and contents of the order, the destination and the practical requirements of the goods being sent.

Once an order has been placed, we check the order details and prepare the products for dispatch. We may contact the customer if something important needs to be confirmed before the order can be sent.

Our usual target is to prepare and dispatch paid orders within 1–2 working days.

Working days are Monday to Friday, excluding UK public holidays. Orders received outside normal working hours, at weekends or on a public holiday will normally enter the next available working-day processing period.

Once an order has been dispatched, standard delivery will usually take approximately 2–5 working days.

This is a normal delivery estimate rather than a guaranteed arrival time. Actual delivery can vary depending on the delivery service, destination, seasonal demand, local conditions and circumstances outside our direct control.

• Dispatch preparation: normally within 1–2 working days.
• Standard delivery after dispatch: normally 2–5 working days.
• Orders placed at weekends or on UK public holidays begin processing on the next available working day.
• Where an order contains more than one item, items may be packaged together where practical.

We package products in a way that is appropriate for the item being sent. Paints, coatings, tools and accessories can require different packaging arrangements because their size, shape and weight are not all the same.

Packaging may therefore vary between orders. This does not change the main product supplied or the quantity shown on the order.

If you need to return or exchange an eligible product, the first return or exchange is provided with no return delivery charge, subject to the applicable return conditions and the condition of the product.

Please contact us before sending an item back so that we can check the order and explain the appropriate return arrangements.

We understand that sometimes a second return or exchange may be needed. After the first eligible return or exchange, any further return delivery arrangement will be considered according to the reason for the request, the condition of the product and the circumstances of the order.

Any applicable delivery charge for a later return or exchange will be discussed with the customer before the arrangement is made.

• First eligible return or exchange: return delivery included.
• Later return or exchange: reviewed individually.
• Contact us before arranging a later return.
• No additional return delivery arrangement will be assumed without prior confirmation.

The delivery estimates above are based on normal working conditions. Occasionally, an order may take longer because of circumstances affecting the delivery network or because additional information is needed before dispatch.

If we become aware of a significant delay affecting an order, we will use the contact details supplied with that order to provide relevant information where reasonably possible.

If a parcel appears to have been delayed beyond the normal delivery period, please contact us after allowing the stated delivery window to pass. We can then review the order and the available delivery information.

• Delivery estimates begin from dispatch rather than from the moment an order is placed.
• Customers should check their order details carefully before completing an order.
• Products should be checked promptly after delivery and any delivery-related concern should be reported as soon as reasonably possible.
• Where a return is required, please keep the product and its packaging in a suitable condition until the return arrangement has been confirmed.
• Some products may require particular handling because of their size, weight or packaging requirements.

If you have a question about an order, delivery, return or exchange, please contact us and include your order details where available.

The shipping times stated on this page are normal working estimates and are provided to help customers understand the expected order process. They are not a guarantee of delivery on a particular day.

Delivery timing can be affected by factors outside our direct control, including carrier operations, seasonal demand, public holidays, transport conditions, incorrect or incomplete order information and other circumstances affecting the delivery route.

Free standard delivery does not mean that every possible delivery arrangement or special handling requirement is automatically included. Where an unusual delivery arrangement is needed, we will explain the relevant position before proceeding where reasonably possible.

This policy should be read together with the applicable product, returns and website terms shown on the SUPPLIES website.